Refund &Cancellation Policy
Effective date: 5/18/23
1. Overview
At The Nonprofit Launcher, we take pride in delivering high quality, professional nonprofit formation services. Each service package is customized based on your organization’s specific state and IRS requirements.
Because our work involves immediate administrative preparation, document drafting, and filing coordination, the following Refund and Cancellation Policy applies to all Done For You services.
By purchasing services from The Nonprofit Launcher, you acknowledge and agree to the terms outlined in this policy.
2. Done For You Service Policy
Due to the customized nature of our Done For You nonprofit formation services, payments are generally non refundable once work on your project has begun.
Our service pricing includes administrative preparation, document drafting, filing coordination, and other professional services that begin shortly after purchase.
Government filing fees, IRS application fees, and third party processing costs are also non refundable, as these fees are paid directly to state or federal agencies.
3. 100 Percent Service Guarantee
We stand behind the quality and professionalism of the services we provide.
If your 501(c)(3) application is ultimately not approved after our team has properly prepared and submitted your nonprofit formation and IRS application, The Nonprofit Launcher will refund the service fee paid for the Done For You package.
This guarantee applies only to the professional service portion of the package. Government filing fees, IRS processing fees, and other third party costs are non refundable.
Approval decisions are made solely by the Internal Revenue Service and applicable state agencies. While we work diligently to position each organization for success, outcomes may vary based on organizational structure, documentation, and regulatory review.
4. Accuracy Guarantee
We are committed to accuracy and professionalism in every filing.
If an error occurs due to our internal oversight, we will correct the issue at no additional cost. This may include revising documents or resubmitting filings when necessary.
The Nonprofit Launcher is not responsible for delays or issues caused by:
Government agency processing times
Additional documentation requests from the IRS or state offices
Client provided errors or incomplete information
Client delays in responding to information requests
5. Cancellations
If you request to cancel your service before any document preparation or administrative work has begun, you may be eligible for a partial refund or credit toward future services at our discretion.
Once document preparation, research, or filing coordination has begun, the project is considered in progress and payments are no longer refundable.
If you choose to discontinue the process after work has started, your payment will remain non refundable.
6. Processing Timeframes
We make every effort to prepare and submit your nonprofit formation filings as efficiently as possible. In many cases, preparation and submission of documents is completed within approximately 30 to 45 days.
However, processing timelines ultimately depend on the responsiveness and workload of state agencies and the Internal Revenue Service.
Processing delays caused by government agencies, regulatory changes, or client delays in providing required information do not qualify for refunds.
7. Chargebacks and Payment Disputes
By purchasing services from The Nonprofit Launcher, you agree to contact our team directly to resolve any concerns before initiating a payment dispute.
If a chargeback or payment dispute is filed, we will provide documentation demonstrating service delivery, work performed, and client communication.
The Nonprofit Launcher reserves the right to pursue recovery of reversed payments and any associated collection costs where services have been delivered in accordance with this policy.
8. Digital Products and Templates
All digital products, downloadable materials, templates, or educational resources are non refundable once accessed or delivered.
These materials are clearly described on their respective product pages prior to purchase.
9. Communication and Support
Our team is committed to clear communication throughout the nonprofit formation process.
If you have questions or concerns regarding your service, we encourage you to contact us directly so we can resolve the issue quickly and professionally.
10. Contact Information
The Nonprofit Launcher
📧 admin@thenonprofitlauncher.org
🌐 www.thenonprofitlauncher.org
