Refund &Cancellation Policy
Effective date: 5/18/23
1. Overview
At The Nonprofit Launcher, we take pride in delivering high-quality, professional, and timely nonprofit formation services. Each filing package is customized to your organizationās specific state and IRS requirements.
Because our work involves significant preparation, filing fees, and administrative resources that begin immediately upon purchase, we have established the following Refund and Cancellation Policy.
2. No Refund Policy for Done-For-You Services
Due to the customized and time-sensitive nature of our Done-For-You (DFY) nonprofit formation services, all payments are final and non-refundable.
Our pricing includes:
-
Non-refundable state filing fees,
-
IRS application processing fees, and
-
Administrative and document preparation costs that are incurred immediately upon order submission.
Once your service has begun, these costs cannot be recovered. Therefore, refunds are not issued under any circumstances.
3. Satisfaction Guarantee
While we do not offer monetary refunds, we guarantee accuracy and professionalism in every filing we complete.
If an error occurs due to our oversight, we will promptly correct it at no additional cost to you. This includes re-filing or revising documents that were submitted incorrectly as a direct result of our internal mistake.
However, The Nonprofit Launcher is not responsible for:
-
Delays caused by state or federal agencies,
-
Additional document requests by the IRS or state offices,
-
Client-provided errors or omissions (e.g., incorrect names, addresses, or details), or
-
Failure to respond to information requests in a timely manner.
4. Cancellations
If you request to cancel your project before any filings or document preparation have begun, you may be eligible for a partial credit toward future servicesāat our sole discretion.
Once work has started (including research, data entry, or document drafting), the project is considered in progress and no refunds or credits will be issued.
If you choose to discontinue the process after we have initiated filings, your payment remains non-refundable.
5. State Delays and Processing Timeframes
We make every effort to complete your nonprofit formation within 30 days or less, depending on the responsiveness of state and federal agencies.
However, processing times vary by jurisdiction and may be extended due to:
-
State or IRS backlogs
-
Policy or regulation changes
-
Client delays in providing required information
These delays are outside of our control and do not qualify for refunds or credits. We will continue to support your filing until completion.
6. Chargebacks and Payment Disputes
Initiating a chargeback or payment dispute does not override this No-Refund Policy.
If a dispute is filed with your payment provider, The Nonprofit Launcher will provide documentation proving service delivery, client correspondence, and work completion. We reserve the right to pursue recovery of any reversed or outstanding fees, including additional collection costs or legal expenses.
To avoid misunderstandings, please contact us directly at admin@thenonprofitlauncher.orgĀ before filing any dispute.
7. Digital Products and Templates
Digital materials (e.g., templates, downloadable documents, or educational resources) are non-refundable once accessed or delivered.
We ensure all digital assets are clearly described on our website or sales pages prior to purchase.
8. Communication and Support
Our team is committed to transparency and communication throughout your nonprofit setup process. If you have questions or concerns at any stage, we encourage you to reach out directly so we can address the issue quickly and professionally.
9. Contact Us
If you have any questions regarding this policy, please contact:
The Nonprofit Launcher
š§ admin@thenonprofitlauncher.orgĀ
š www.thenonprofitlauncher.org
